What to Expect From Us

It is crucial to Gosport Volunteer Centre that the people using our services and working with us receive a good experience.

Gosport Volunteer Centre is part of Gosport Voluntary Action.

Please remember that while we do our best to respond as quickly as possible to all enquiries, the Volunteer Centre is made up entirely of part-time staff with varied working hours during the week to provide a flexible service.

The level of service you can expect from Gosport Volunteer Centre:

• To be treated as an individual courteously and with respect.
• Aim to return all telephone calls within 5 working days.
• To promote and encourage equality of opportunity and to embrace diversity.
• Aim to respond to any queries within 5 working days.
• To provide a professional, knowledgeable, welcoming and friendly service
• To communicate in a clear, concise and easy to understand way.
• To ensure you receive relevant information and informative answers to your queries.
• To allow you to see the information we hold about you.
• To do our best to give you information in a variety of accessible formats and in a way to suit you.
• We welcome any feedback on the services we provide and how we might improve them.

To help you, we need you to:

• Be polite and treat us with respect.
• Be on time for appointments, return phone calls and let us know as soon as possible if you are unable to make an appointment or if your circumstances change.
• Help us to understand your needs so that we can help you effectively.
• Let us know if you have any extra support needs or access requirements.